Support
Write to us at support@zakids.app, in Arabic, English or French. We answer within 2 working days. Never send a child's name or photo.
To delete all data on the device: open the parent area, choose Delete all data, read what is deleted and kept, then confirm on the second screen.
To ask for deletion by email when you no longer have the device: write to support@zakids.app with the order number from your Apple or Google receipt. In the Apple receipt email it is the Order ID. In Google Play it is the order number that starts with GPA. We delete the matching purchase records within 30 days.
To restore purchases: open the parent area, choose Restore purchases and sign in to the same Apple or Google account you bought with.
To cancel a subscription: open the subscriptions page in your App Store or Google Play settings and cancel it there. Deleting the app does not cancel it.